PRIVACY POLICY

Lydia Lotus Designs understands the importance of keeping its customer’s personal & payment information private. The information collected on this site is NOT shared or sold; it is only used by Lydia Lotus Designs.

This privacy policy is for Lydia Lotus Designs and for its website www.lydiadesigns.co.uk as well as the privacy of its users who choose to use it. Protecting the privacy of our website visitors and customers is very important to us.

 Lydia Lotus Designs may change its policy and will update this page immediately. You should check this page from time to time to ensure that you are happy with any changes that may have occurred.

This policy is effective from 1st February 2020.

Collection of Personal Data

We may collect Personal Data about you when you purchase anything from this site or contact us.

When you complete a form to join our mailing lists, online via Mailchimp, or on paper at any events we may attend (in which case your details will be added to our Mailchimp mailing list)

We may collect the following information :

Name & Address

We will use this to deliver your order via Royal Mail

Email address

We use this to keep you updated about your order status. If you join our mailing list, we will also use your email address to inform you of our latest promotions and products

Payment Details

Paying for an order. All payment information is handled by professional payment portals, Stripe and Paypal.

Lydia Lotus Designs never stores any card information.

Contact Telephone Number

We will only use your phone number if we need to contact you with a query regarding an order or one you may have raised with us. We will never use your number to cold call.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. This includes an SSL certificate on this website.

Credit card information is stored digitally, through secure websites, Stripe and Paypal. No credit card information is stored on the premises. Credit card details are encrypted, and once used, are no longer accessible.

For their privacy policies, see their individual websites.

All Phone numbers, names and addresses are stored digitally. Paper copies are destroyed once the information has been digitally stored.

When you receive a newsletter or Email, your personal data is held by the third party that we use for sending these mailings (Mailchimp). You can view their privacy policy on their website. At any time if you would like to unsubscribe from receiving future emails, we include unsubscribe instructions at the bottom of each email.

 

Use of Cookies

A cookie consists of information sent by a web server to a web browser, and is stored by the website visitor’s browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track how the web browser is using our website.

This website uses cookies to monitor its visitors to better understand how they use it. Tracking software allows us to understand things such as which pages a visitor views, for how long and how a visitor came to the website (from which source e.g. Google, Facebook, Instagram). Without these cookies, this understanding and some functionality on the site may be lost. Cookies also allow us to better the users experience while visiting the website.

You have the option to disable cookies on this website via the pop-up cookie banner. 

Google Analytics

We use also Google Analytics to help us understand how our website is being used so that we can improve it and our services. Google Analytics generates statistical and other information about how websites are used by using cookies which are stored on users’ computers.

Google will store this information. You can find their privacy policy and more detail about the information they collect on their website. Most browsers allow you to refuse to accept cookies.

How to Contact Me

For purposes of EU data protection law, I, Lydia Wolsey, am the data controller of your personal information. If you have any questions or concerns, you may email me at contact@lydiadesigns.co.uk

OPENING HOURS

HELP

MY STORE

I run my store and workshop from my little cottage in Worcestershire, UK.

If you have any queries please fill the contact form in above

xxx

 

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