Deliveries to the UK
We offer FREE postage to all addresses within the UK with Royal Mail Special Delivery (Next Day Shipping - Insured) This service is for orders of £60 and over in order to insure the jewellery. Royal Mail do not accept jewellery in First Class Signed For Mail (Standard Shipping - Not Insured) as insurable, even if it is under £50.
If you choose to have it delivered this way you are giving your consent and understanding that the package will not be insured.
Both methods require a signature upon delivery and provide electronic proof of delivery. For security reasons all parcels must be signed for on receipt, so please state a delivery address, where you will be present at the time of delivery (home or work). In the event that no-one is available to receive your item a card will be left providing you with the option to have the item delivered at a later date or to collect your parcel from your local collection depot.
Deliveries to Europe (EU and non-EU)
We offer Royal Mail International Signed for or tracked and signed for (depending on destination) postage to addresses outside the UK. Royal Mail Tracking and Signature services aim to deliver to Europe within 3-5 working days. We offer this service at a flat rate of £13.50 to Europe irrespective of parcel size. Please note that you are responsible for any local taxes, customs duties and any other local charges which may apply.
Deliveries to the Rest of the World (including USA, Canada & Australia)
We offer Royal Mail international signed for or tracked and signed for (depending on destination) to addresses outside the UK. Royal Mail Tracking and Signature services aim to deliver worldwide within 5-7 working days. We offer this service at a flat rate of £13.50 irrespective of parcel size. Please note that you are responsible for any local taxes, customs duties and any other local charges which may apply. We are not able to identify how long any order will take to arrive once it reaches customs in your specific country.
Late and Lost Deliveries
If your delivery has been delayed, please use the tracking number we provided you at the time of purchase to enable you to chase it up with the Royal Mail. We cannot refund or replace lost items until 20 working days after the date of dispatch (30 days for international items) - this is when the Royal Mail classes items as being lost. If you chose to send your order as First Class Signed For (Standard Shipping - Not Insured) then we will not be able to replace or refund your items free of charge as the items were not insured.
We cannot be held responsible for goods that are lost or delayed in transit.
If you are not completely satisfied with your purchase, you can send it back to us (unworn) for an exchange or a refund within 10 days of receipt. Please e-mail firstname.lastname@example.org to let us know before returning.
The exceptions to these are sale items, earrings which may not be returned for hygiene reasons, and special commissions or custom orders.
We are unable to accept returns of worn or damaged items, however we do offer a repair service. (See FAQ)
If you wish to return a sale item, we will offer you a credit note or the option to exchange the item for an item of equal value, excluding all shipping costs. The item must be returned in the same condition you received it in, without wear or damage, along with the packing slip & in its original packaging.
All customers are responsible for all shipping and handling cost of their purchases & exchanges; these charges are non-refundable. Please email email@example.com for more information on exchanges and repairs.
Payment is taken in Pounds Sterling.
We accept all major types of credit card (MasterCard, Solo, Switch Maestro, Visa, Visa Debit & Delta and Visa Electron). We take all reasonable care to make our website 100% secure. All credit card transactions on this website are processed using WIX payments, a secure trading online payment gateway. You can also choose to make payment by PAY PAL. You are given these options at checkout.
Additional Payment Information for Overseas Customers: The actual price charged to overseas customers will be subject to the exchange rate applied by the customer’s credit/debit card company. Please note that any duty and taxes incurred in the country of destination are the responsibility of the customer.