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SHIPPING POLICY

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🇬🇧 UK Delivery

Ready-to-ship pieces are dispatched within 7 days.
Made-to-order pieces have individual production timelines, which are detailed on each product page.

Orders over £90 qualify for complimentary Royal Mail Special Delivery (Next Day, fully insured).

For orders under £90, Royal Mail Tracked delivery is available. Please note that standard delivery services are not insured for jewellery items.

All parcels require a signature on delivery and include tracking and proof of receipt. Please ensure someone is available at your chosen delivery address (home or work).

If delivery is missed, Royal Mail will leave instructions for redelivery or collection.

 

🇪🇺 Europe (EU & Non-EU)

We offer Royal Mail International Tracked & Signed delivery to European destinations at a flat rate of £16.50.

Estimated delivery: 3–5 working days.

International customers are responsible for any local taxes, customs duties or additional charges that may apply in their country.

 

🇺🇸 🇨🇦 USA & Canada

We offer DHL Express Worldwide shipping to the USA and Canada.

Flat rate: £25
Estimated delivery: 1–3 working days.

All shipments are fully tracked and insured.

International customers are responsible for any local duties or import taxes charged upon delivery.

 

🌍 Rest of World

Royal Mail International Tracked & Signed delivery is available at a flat rate of £16.50.

Estimated delivery: 5–7 working days (excluding customs clearance times).

International customers are responsible for any local taxes or customs charges.

 

Late or Lost Deliveries

If your order has not arrived within the estimated timeframe, please contact us and we will assist you in tracking your parcel.

Orders are considered lost in line with Royal Mail or DHL policies. Replacement or refund will be arranged once the courier confirms loss.

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RETURN POLICY

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Returns

If you are not completely satisfied with your purchase, you may return eligible items within 14 days of receipt for a refund or exchange.

Items must be:

  • Unworn

  • In original condition

  • Returned in original packaging

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To initiate a return, please email contact@lydiadesigns.co.uk before sending your item back.

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Non-Returnable Items

The following items are exempt from cancellation and return rights:

  • Earrings (for hygiene reasons)

  • Sale items (exchange or credit note only)

  • Special commissions

  • Custom, personalised or made-to-order pieces, including all Mystic Menace and sigil-based jewellery

In accordance with UK Consumer Contracts Regulations, goods made to a customer’s specifications or clearly personalised cannot be returned unless faulty.

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Return Shipping

Customers are responsible for return shipping costs. We recommend using a tracked and insured service, as we cannot accept responsibility for items lost in transit back to us.

Original shipping costs are non-refundable unless the item is faulty.

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PAYMENT METHODS

All payments are processed securely in Pounds Sterling via Wix Payments or PayPal.

International transactions may be subject to exchange rate variations applied by your card provider.

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Any duties or taxes applied by the destination country remain the responsibility of the customer.

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